Skip to main content

Raising Concerns About our Services

Customers may raise concerns through various methods such as phone calls, visits, letters. Specific clinical or technical queries should be via the appropriate Laboratory Manager or Duty On-Call Biomedical Scientist (whichever is most appropriate) – see Department Contacts for details.

Alternatively you may contact the Patient Services Department via email This email address is being protected from spambots. You need JavaScript enabled to view it. or through a single new hotline number 0121 424 0808.  Formal complaints are addressed by the instigation of the Trust Complaints Procedure

  • Created on .
  • Last updated on .

Consent Information for Laboratory Tests

When visiting this hospital as a patient, your doctor may request some laboratory tests. To do these tests it will be necessary to collect certain specimens from you, for example, blood, urine or other bodily fluids or tissue.

Your doctor or nurse will explain the need for these tests. The results will be given to your doctor and used to help him/her to make a diagnosis and/or follow your progress after any treatment.

Read more: Consent Information for Laboratory Tests

  • Created on .
  • Last updated on .

Receiving a Blood Transfusion

Receiving a blood transfusion is like all medical treatments, a blood transfusion should only be used when really necessary. The decision to give a blood transfusion to a patient is made only after careful consideration. In making that decision your doctor will balance the risk of you having a blood transfusion against the risk of you not having one. Ask your doctor to explain why you need a transfusion, as there may be alternative treatments available.

Read more: Receiving a Blood Transfusion

  • Created on .
  • Last updated on .