Labelling Requirements

Label requirements for all areas of Laboratory Medicine


Acceptable sample labelling

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It is possible to have your printer settings adjusted to the required label size (4 x 5cm max) – please contact IT.

Please note…

Samples cannot be accepted if:-

  1. Samples are unlabelled or incorrectly match the request form.
  2. Samples are received in a hazardous condition i.e. leaked in to the bag.
  3. Incorrect storage and/or transport of samples is obvious, e.g. incubated not refrigerated.

Any urgent samples that cannot be accepted we will endeavour to contact the requestor/ ward immediately- please ensure these details are on the form.

It is the expectation of the laboratory that all requests are made by and are the responsibility of medics, although in some cases these responsibilities can be delegated to an appropriately trained Healthcare practitioner.

It is the expectation of the laboratory that all samples are taken by an appropriately trained healthcare professional and are in line with the laboratories sample receipt policy detailed above.

It is the responsibility of the requestor/ requesting organisation to ensure the integrity of all samples and for maintaining the quality of samples from the point of collection to receipt by authorised laboratory personnel or laboratory courier service.  The requesting location is also responsible for the correct storage and management of tubes, sample containers and other consumables in their area that could affect the integrity of samples.

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Phlebotomy Services


See Opening Times in the table below

Birmingham Heartlands Hospital (Adults)
Main Outpatient Department
The blood room in the old OPD at Heartlands Hospital has now moved to a new location on the ground floor of the new Heartlands Treatment Centre (HTC). The blood room in HTC is for patients who are over 18 only.
Monday – Thursday
08:30 – 16:45
08:30 – 16:15
Good Hope Hospital
Treatment Centre
Monday - Friday
09:00 - 16:45
Solihull Hospital
Adjacent to Main OPD
Monday - Friday
08.00 - 16:45

As Phlebotomy can be extremely busy please ensure that you have arrived at least 15 minutes before the closure time to ensure being seen.

We have a significant number of patients attend, particularly in Solihull who appear to be neither urgent, or to have had a failed attempt. Therefore in order to avoid excessive waiting times, it is advisable for GP patients - if indicated to do so by their clinician, advised their sample is urgent or there have been failed attempts at sampling,  where feasible, to attend outside the peak times of 09:00 -  12:00.  Please note these Departments are not open on Bank Holidays.

Further information or advice please telephone Good Hope 0121 424 9079,  Heartlands 0121 424 0242 or  Solihull 0121 424 5308

Limited phlebotomy service is provided by this department into primary care via certain GP surgeries. For further enquires contact Phlebotomy Manager 0121 424 0242.

Paediatric Phlebotomy

A specialised service for Paediatrics is available on the Heartlands site. For children under 16 requiring a blood test, please go to the main hospital reception and ask for directions for Ward 14 as blood tests are conducted opposite this ward. Paediatric patients will be considered on other sites however if it is felt more appropriate you may be advised to take your child to Heartlands for this service.

In patients

The phlebotomy department provides a service to all wards Monday to Saturday (& Sunday at Good Hope). This takes the format of a morning ward round 07:30 - 12:00 on both Heartlands and Solihull sites, 08:00 - 12:00 Good Hope. On Saturdays (& Sunday at GHH) and Bank Holidays this is for the collection of urgent specimens only 07:30 -10:30. There is no phlebotomy service on Christmas Day.

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Pathology Supplies

Pathology Supplies. Test Request forms, phlebotomy supplies and specimen pots are available from Laboratory Medicine Stores.

Gp Surgeries can also email supply requests or ask any supply related queries by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

Read more: Pathology Supplies

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The laboratories at Heartlands Hospital, Good Hope Hospital and Solihull Hospital form part of the services provided by University Hospitals Birmingham and are UKAS (United Kingdom Accreditation Service) accredited to the ISO 15189:2012 standard. For a list of accredited tests and other information please visit the UKAS website using the following link:

  • Heartlands, Good Hope and Solihull Hospital pathology laboratories are a UKAS accredited medical laboratory No.8217
  • United Kingdom Health Security Agency laboratory is a UKAS accredited medical laboratory No.8213

Tests not appearing on the UKAS Schedule of Accreditation currently remain outside of our scope of accreditation. However, these tests have been validated to the same high standard as accredited tests and are performed by the same trained and competent staff.

For further test information, please visit the test database:

Protection of personal information - Laboratory Medicine comply with the Trust Data Protection policy and have procedures in place to allow the Directorate and its employees to comply with the Data Protection act  1998 and associated best practice and guidance.

For further information contact Louise Fallon, Quality Manager, 0121 424 1235