Urgent GP request process for biochemistry, immunology, toxicology and haematology


  1. Telephone the laboratory on 0121 424 2252 or 0121 424 1185 and inform staff that an urgent sample is on its way. Please include the patient’s NHS number, name, date of birth, where is sample is arriving from, which tests are required and indicate on the form that the sample is urgent. If possible also give an indication of when the sample will arrive
  2. Staff in the laboratory will record this information in the “Urgent GP Request form” (document code) CIT.F010 located on a clipboard in the hot cell area of specimen reception
  3. Book a courier to transfer the sample from the GP Practice to Heartlands Hospital, Biochemistry department. Urgent samples can be transported with the routine courier service however please be aware this may result in delay
  4. If the urgent sample is transported alongside routine work, please ensure that it is easily identifiable ie in an envelope marked “Urgent
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HTA licence number is 12366

Protection of Personal Information – Laboratory Medicine comply with the Trust Data Protection Policy and have procedures in place to allow the Directorate and it’s employees to comply with the Data Protection Act 1998 and associated best practice and guidance.

The Trust Laboratories at Heartlands Hospital, Good Hope Hospital and Solihull Hospital were awarded UKAS (United Kingdom Accreditation Service) accreditation to the internationally recognised ISO 15189 standard in May 2015. For a list of accredited tests and other information please visit the test database http://www.heftpathology.com/frontpage/test-database.html.
Tests not appearing on this scope are either under consideration or in the process of accreditation and so currently remain outside of our scope of accreditation. However, these tests have been validated to the same high standard as accredited tests and are performed by the same trained and competent staff.

For further information contact Louise Fallon, Quality Manager, 0121 424 1235

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